You have 24-hour access to your accounts via a secure, automated phone service. It offers many features and is very easy to use.
By simply calling (03) 5033 2322 from any touch tone phone and following the voice prompts, you can:
- Check your account balances
- Have your last five transactions read to you
- To see if funds have credited your account
- Transfer funds between your accounts
- Obtain interest earned for the last financial year
- How do I access phone banking once registered?
- Can I access the Telephone Banking Service while overseas?
- What happens if I forget my access code?
- How do I register for the Telephone Banking Service?
Call 03 5033 2322 and follow the voice prompts as below:
Key in your membership No. then press *
Key in your access code then press *
Please Note: If this is your first time to the telephone banking system, your access code is your date of birth as a 6 digit No. e.g. 231252 for the 23rd December 1952. Once you have entered this code you will be asked to create a new 4 digit personal access code to use from thereafter.
Can I access the Telephone Banking Service while overseas?
The Telephone Banking Service can be accessed while overseas using the International Access Number for that country, followed by 61 3 5033 2322. Although we do not charge for the service, international call rates will apply.
What happens if I forget my access code?
Just call one of the member services staff who will arrange to issue you with a new access code.
How do I register for the Telephone Banking Service?
Simply contact us by clicking on the link below. 
