Internet Banking Guide & FAQs Emergency Contact Number
If your Internet Banking Access Password is no longer secure you can immediately disable access by calling (03) 5032 2075.
What Is Internet Banking?
Our online Internet Banking facility, RediNet, assists our members in gaining information on their accounts.
Features include:
- Gaining account balance
- Display transaction details
- Print statements
- Transfer funds within your membership
- Transfer funds to other memberships (subject to authorisation)
- External Funds Transfer (subject to authorisation)
- View loan, term deposit, payroll details
- Obtain interest earned details
Information for First-Time Users
How Do I Register For RediNet?
To register for Redi-Net online banking you must have a membership account with Swan Hill Credit Union. Only accounts where not more than one signature is required to transact business, can use Redi-Net facility.
You may arrange access to Internet Banking by completing a simple form which we can either send out to you or you can pick up from our branch. Once we've received your completed application we will establish your access and contact you to advise you of your ability to use Reditel.
Can I Change The Access Password?
Yes. The system will require you to change your Access Password the first time you use Internet banking. The access code must be a minimum of 4 characters and can be a combination of the numbers 0 - 9 and/or letters A Z. Access codes are NOT case sensitive.
You can change your access password at any time and is recommended that you do so on a frequent basis for your own security. You can change your access password while logged into Internet banking under Membership Details.
Information for Everyone
What If I've Forgotten My Access Password Or It Does Not Work?
You must notify the Credit Union that your access password is not working or you have forgotten your password. The Credit Union will issue you a new password after they have performed the appropriate identity checks.
How Do I Transfer To Other Accounts within the Credit Union?
You can transfer funds within your own membership once you have been given an access password. If you wish to transfer funds to another membership within the credit union this can be undertaken within Internet Banking, once you have registered the relevant accounts with us.
Can I Transfer Funds To Another Financial Institution?
Yes. You can transfer funds to an external party within Redi-Net, once you have registered the bank account details with us.
Is BPAY Available Through Internet Banking?
Yes. BPAY is available through Redi-Net.
Can I Print A Statement Through Internet Banking?
Yes you can.
Are There Any Associated Fees?
We do not charge members for using the Internet Banking or the External Transfer facilities.
Internet Browser Tips
Things you can do to make your Internet browser run more effectively are:
For Internet Explorer users:
- Click on the "Tools" menu from your browser toolbar, then click Internet Options.
- Click on the "General" Tab, you will find the "Temporary Internet Files" section. Click on "Delete Files, then OK.
For Netscape Navigator users:
- Click on "Edit" and select Preferences.
- Under the Advanced menu, click "Cache". Click on the "Clear Disk Cache Now", then click OK.
This will remove all files in the Temporary Internet Folder that slow the running of your Internet Browser. In addition to the above, if you have a Windows-based system, you should run Windows Scandisk and Disk Defragmenter regularly. Both can be found at: Start>>Programs>>Accessories>> System Tools.
Errors - Root Certificate
As of 7th January 2003, users of older internet browsers may encounter a dialog box indicating the root certificate has expired. You will be able to continue browsing, but you will not be using the latest secure technology. The following browsers will support the most recently issued Global server certificates:
- Microsoft Internet Explorer 5.01 (build number 5.00.2920) or later
- Netscape Navigator & Communicator 4.6 or later
To check the version of your current browser, go to the 'Help' menu and select 'About'.
More information on this issue and instructions on how to download the root certificate can be found at: http://www.verisign.com.au/custsupport/rootrollover/
Note: To upgrade your version of Internet Explorer or Netscape
Microsoft Internet Explorer
Go to the Microsoft Download Centre at http://www.microsoft.com/downloads/search.aspx?displaylang=en and search for your Internet Explorer for your operating system
Security
To ensure that there is no unauthorised access to your membership:
- Access will be locked after 3 incorrect attempts at logging in to Internet Banking
- The access password that you are issued on registration will only be valid for 30 days; after this time has expired you will need to register again
- After 90 days of inactivity from last successful log in your access will be deleted and you will need to register again
- Notify address and contact details immediately
- Examine your periodical statement immediately upon receiving it to identify and report, as soon as possible, any instances where the Internet Banking service has been used without your authority
- Check your last log-in details which will appear on the Introduction page every time you log into the Internet Banking service and notify us immediately if the last log-in details are incorrect.
- If your account becomes locked, it will then be necessary to contact us to request that your Internet Banking access be reinstated.
- Read our Online Security section for more information
Learn More
Would you like to learn more? Contact one of our friendly member services staff via the link below and they will be happy to assist you with your internet banking enquiries.
